Network Engineering Operations Manager (Information Technology Manager I)

Job Description and Duties Telework is available Under the general direction of the Information Technology Manager II (IT Mgr II) of the Enterprise Network Branch (ENB), the Information Technology Manager I (IT Mgr I) oversees the Network Engineering Operations (NEO) team and Network Engineering Security (NES) team. The IT Mgr I will supervise the delivery of network support, recovery, incident response, installation and maintenance of critical network services and equipment, and security incident response. The IT Mgr I ensures that both internal and external customers of the California Department of Technology (CDT) receive the full value of NEO & NES services. The IT Mgr I is responsible for managing NEO & NES staff and overseeing their daily operations while evaluating and maintaining technologies and processes supporting multiple functional components of the CDT network, including Level 2 and 3 incident response, incident management and resolution for Wide Area Networks (WANs), Metropolitan Area Networks (MANs), fiber networks, and Data Center Networks; network hardware installation, cabling and refresh software upgrades; Distributed Denial of Service (DDoS) and network security protections; security event response; and support of virtualized and physical solutions. The role includes serving as a project leader or team member on highly complex, cross-functional initiatives and providing strong leadership, guidance, and support to staff. Additionally, the position participates as a member of the ENB management team, helping develop division standards and procedures, communicating management directives to the unit, and supporting the goals and decisions of senior leadership. Telework This position is eligible for a hybrid work schedule within California based on departmental policy and operational needs. The telework policy is subject to change depending on business needs, and/or reporting to the work site may be required with minimal notification given. Visa Sponsorship Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. You will find additional information about the job in the Duty Statement. Special Requirements All interested applicants are required to submit a Statement of Qualifications (SOQ). Please provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full text of the numbered items prior to your response. The SOQ header should include the Job Control #, your name, “Statement of Qualifications” and your response. Resumes, cover letters and other material will not take the place of the required SOQ. Applications without an SOQ will not be considered. Your response to the SOQ should be no more than three (3) pages in length, formatted in 12pt Arial font, and should have a one-inch margin. • Please describe and give specific examples of your technical, operational, and management experience with large scale network infrastructure and systems. Include specific technologies, complexity, and business criticality. • Communication is vital to the success of any project, assignment, and tasks within any business. Describe your communication style; give an example of how you handled a difficult situation and a positive situation, in your professional career. • Describe your knowledge of and experience with business process improvement. Include specific examples from your professional career of how you identified a process that required improvement, determined what changes were required, and steps you took to implement the improvement. Describe the outcome. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Possess strong supervisory and management skills to perform effectively in a complex environment with multiple competing priorities and demands. • Possess strong team leadership, staff development, interpersonal, problem solving and negotiation skills. • Data networking routing, switching, firewalls, load balancing, intrusion detection systems and intrusion prevention systems. • Ability to analyze data and situations, reason logically and creatively, identify problems, draw valid conclusions and develop effective solutions. • Knowledge of the Information Technology Infrastructure Library (ITIL) • Knowledge of state policies and procedures governing procurement and the use of technology. • Knowledge of information technologies and trends. • Experience using principles and techniques of effective personnel management and supervision. • Experience with project management techniques and methodologies. • Must be able to communicate effectively, both verbally and in writing, with technical staff, vendors, • OTech management, and OTech customers in a professional consulting role. • Ability to work under pressure and ensure timely completion of projects.