Administrative Liaison (Analyst III)

Job Description and Duties Please note, the Water Boards do not participate in E-Verify. Are you looking for an exciting and fulfilling career in Business Operations? If you enjoy a career helping others, then this is the position for you! Apply today and join our team. The State Water Resources Control Board’s Division of Administration Services has an opening for an Analyst III in the Business Operations Branch. The position is located at 1001 I Street, 18th Floor, Sacramento, right in the heart of downtown, next to light rail stations and other public transportation. Note: This position is 4 days in the office with 1 day of telework. Duties: Under the general direction of the Manager II and consistent with good customer service practices and the goals of the State and Regional Water Quality Control Boards Strategic Plan, the incumbent is expected to be courteous and provide prompt responses to internal and external customers, follow through on commitments, and to solicit and consider internal/external customer input when completing work assignments. The Analyst III will personally perform the most difficult or sensitive work and act as lead on complex assignments. Provides coverage for Business Operations Branch (BOB) management staff in their absence. Collaborates and coordinates with other management and staff within the department. Attend scheduled trainings, meetings, and perform other job-related duties as required. Additional information: Candidates must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and the ability to perform the assigned duties of the class. If the position requires driving, you must possess a current and valid driver’s license. Please Do Not include full Social Security Number, method of eligibility, and LEAP information in your application package. Please let us know how you heard about this position by taking this brief survey: Recruitment Survey. You will find additional information about the job in the Duty Statement. Special Requirements In order to be considered for this position, you must include the following: • RPA# 26-600-074 in the “Examination or Job Title(s)” section of the State application when submitting a hardcopy application. • Photocopies of degree and official transcripts (if needed to establish eligibility) Must have Analyst III list, transfer, or reinstatement eligibility and be reachable on the certification list. Here is the link to the exam: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=4794 An applicant with a college degree obtained outside the United States that does meet accreditation standards must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due during final minimum qualification evaluation of candidate(s). A link of accepted evaluation agencies can be found here: https://www.naces.org/members. Electronic submittal of applications and attachments through jobs.ca.gov is preferred. Emailed or faxed applications will not be accepted. You are required to complete employment history on the application form (STD. 678), including work experience, dates, hours worked, contact names and phone numbers of supervisors on the state application. Applicants who fail to submit a completed STD. 678 may be disqualified. In the hiring interview, the panel will consider education, experience, personal development, personal traits and fitness for the job. In appraising experience, more weight may be given to the breadth of pertinent experience and evidence of the candidate's ability to accept and fulfill increasing responsibilities than to the length of his/her experience. For additional information, you may refer to the class specification. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Lead Teams – ability to foster a collaborative team environment that promotes diversity. Be able to take actions promptly and use good judgment while making decisions; proficient in planning, organizing and implementing. • Customer Service – ability to work cooperatively with customers to meet shared business objectives; ensures effective delivery of services to the customer. Maintaining consistent communication with the customers. • Research and Analyze – knowledge of and ability to utilize tools and methodologies to conduct analysis, evaluate programs, processes, policies, laws, regulations and procedures; ability to research a variety of resources available; analyze and synthesize data and prepare written and/or oral reports for customers and/or management. Be able to multi-task and meet strict deadlines. • Completed Staff Work – knowledge of the appropriate tools and methodologies to conduct completed staff work and provide advice and consultation on technical matters to all levels of staff. • Critical Thinking Skills – ability to reason logically and creatively; demonstrated ability to be forward thinking, to assess situations, make connections and draw conclusions. • Communication Skills and Abilities – skill and ability to communicate effectively, both orally and in writing; can give concise information in working situations • Interpersonal Skills – ability to interact and work cooperatively with others; demonstrate ability to exercise professionalism and extreme tact; ability to maintain composure and calmness when interacting with others. Ability to get along with others; be able to resolve problems and maintain a sound professional demeanor; ability to be professional in dealing with the public. • Work Habits – ability to be organized and pay attention to detail; punctual and dependable; enthusiastic team player; willingness to conform to job requirements and to accept suggestions for work improvement; adaptable to change. • Policy Development Experience. • Experience training multiple staff and/or large groups. • Knowledge of Accounting Systems. • Experience presenting and hosting multiple staff and/or large groups on formal and informal basis. • Knowledge of personal computers and the standard suite of Microsoft Office software programs. • Willingness and ability to accept increasing responsibility; and demonstrate a capacity for development. Statement of Qualifications (SOQ) A Statement of Qualifications (SOQ) must be submitted along with the State Application and serves as documentation of candidate’s ability to present information clearly and concisely in writing. It should be typed, no more than three (3) pages in length, using Arial font and 12 point size, and normal margins. Include the question and examples with your response. • Please describe in detail your knowledge, experience, and qualifications for this position. • Please share your definition of good customer service. • Please describe your experience and abilities in presentation skills for large meetings with internal and external stakeholders. In your answer, please describe your experience with both in-person and virtual meetings. • Tell us about a time when you took the lead on a project, initiative, or problem. What was the objective, who was involved, what specific actions did you take to gain cooperation and move the work forward, and what results were achieved? • Please explain your experience working in a highly productive and positive team environment with changing priorities and heavy workloads. • Describe a time when you were responsible for developing, revising, or implementing a policy or procedure. How did you research applicable regulations, obtain stakeholder input, and ensure compliance? Applications received without the SOQ addressed as stated will not be considered. For guidance on writing effective SOQs, visit: Work4CA: How to Write a Statement of Qualifications. Artificial Intelligence (AI) tools can be useful in the development of written responses; however, it is important to use these tools responsibly and ethically. Failure to comply may result in disqualification. Note: Resumes, letters, and other materials will not be evaluated or considered as a response to the SOQ.