Business Analyst (LT) (Information Technology Specialist I)

Job Description and Duties Please note that this is a limited-term position with the possibility of being extended up to 24 months or becoming permanent. The CalSTRS BenefitConnect Division is seeking motivated individuals to work as an Information Technology Specialist I on the Business Delivery Team. The BenefitConnect system, CalSTRS’ new pension administration software, was deployed in September 2025. The BenefitConnect Division was subsequently established to support CalSTRS staff who rely on the system to perform the processes essential to serving California’s public educators and their beneficiaries. The Division provides this support by assessing user needs and implementing system enhancements that address those requirements. This work requires comprehensive knowledge of pension and benefit administration practices, as well as a deep understanding of the BenefitConnect application, to effectively serve the operational needs of the Benefits and Services Branch and the Financial Services Branch. Under the direction of the Business Delivery Supervisor (Information Technology Supervisor II), the Business Analyst (Information Technology Specialist I) is responsible for working with BenefitConnect (BC) resources and agency stakeholders to use their understanding of BC and pension functional processes to perform business analysis and propose solutions for business needs while contributing to the Software Development Life Cycle (SDLC) tasks as assigned. The ideal candidate will possess the following skills: • Experience building and maintaining relationships with stakeholders • Pension and/or benefit administration system experience • Experience managing business process analysis and improvement • Demonstrated oral and written communication skills • Developing and managing to deadlines • Software implementation experience Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position. In July 2025, the State of California implemented the Personal Leave Program 2025. This program reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits for the duration of the program. The salary ranges shown on this job posting do not reflect the reduced amounts. Does this opportunity seem right for you? If so, see the Application Instructions section below and apply now. You will find additional information about the job in the Duty Statement. Special Requirements Statement of Qualifications Interested individuals must submit a Statement of Qualifications (SOQ) in addition to the standard state application (form STD 678). Your SOQ will be considered the first interview for this position. If your qualifications are competitive, you will be invited to an interview. When completing the SOQ, please include all relevant experience, education, and training, as applicable, and explain all answers thoroughly. Your SOQ should not exceed two pages, single-spaced, 12-point font, and address the following questions: • Describe your experience leading business process analysis, including gathering and documenting requirements from diverse stakeholders. Include a specific example where you identified a gap between current and to-be processes and explain how you developed recommendations and communicated them to both technical teams and leadership. • Tell us about a communication challenge with a stakeholder that taught you something you still apply today. What was the situation and what did you learn? Exam This position requires a current Information Technology Specialist I examination. If you need to take the examination or if your score has expired, click here to gain list eligibility. CalSTRS Personal Trading Program Investment Branch employees are required to participate in the CalSTRS Personal Trading Program which allows CalSTRS to monitor employees’ personal trading transactions in order to reduce risks associated with insider trading, front running, and misusing material non-public information. Upon accepting a position within the Investment Branch, you will be required to disclose your personal broker account information and be required to utilize a personal broker from a designated list as provided by CalSTRS. Background Investigation Prior to employment with CalSTRS, a background investigation (BI) will be conducted. The BI consists of a Personal History Statement and fingerprinting through the Department of Justice. The BI will check criminal and civil records and, if applicable, verify education and check driving records. CalSTRS Disclosure Requirements This position may be subject to disclosure and disqualification requirements concerning economic conflict of interest in government work, including the Conflict of Interest Code that applies to CalSTRS team members and the Political Reform Act, which require disclosure of certain investment information and use of a designated trading platform for securities transactions, as well as filing a Statement of Economic Interest (Form 700). Incompatible Activities This position is subject to the provisions of Government Code Section 19990. Upon accepting a position at CalSTRS, you will also be required to comply with the CalSTRS Incompatible Activities Policy by ensuring that outside work or activities are compatible and align with your professional activities or workplace obligations.