Business Delivery Supervisor (Information Technology Supervisor II)

Job Description and Duties Join the CalSTRS BenefitConnect Division! We are seeking two motivated and skilled professionals to fill Information Technology Supervisor II positions in the Business Delivery Unit. These roles offer the opportunity to lead technology-driven initiatives and support the delivery of critical business solutions in a collaborative environment. The BenefitConnect system, CalSTRS’ new pension administration software, was deployed in September 2025. The BenefitConnect Division was subsequently established to support CalSTRS staff who rely on the system to perform the processes essential to serving California’s public educators and their beneficiaries. The Division provides this support by assessing user needs and implementing system enhancements that address those requirements. This work requires comprehensive knowledge of pension and benefit administration practices, as well as a deep understanding of the BenefitConnect application, to effectively serve the operational needs of the Benefits and Services Branch and the Financial Services Branch. Under the general direction of the Business Delivery Manager (ITM I), the Business Delivery Supervisor (Information Technology Supervisor II) serves as a technical leader, working independently to plan and perform Software Development Life Cycle (SDLC) tasks and activities. The incumbent leads a team of business analysts and is responsible for the software development required for operational workloads, such as incident fixes, data change requests, and requests for BenefitConnect information and data, as well as enhancements to comply with legislation, Teachers’ Retirement Board mandates, and evolving business needs. The incumbent must work in partnership with various business areas across the division and organization. The ideal candidate will possess the following skills: • Ability to foster collaboration and innovation across cross functional teams • Experience building and maintaining relationships with stakeholders • Pension and/or benefit administration system experience • Leadership experience managing Business Analysts (BA) in process analysis and improvement efforts • Demonstrated oral and written communication skills • Developing and managing to deadlines • Experience serving on a software implementation project Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position. In July 2025, the State of California implemented the Personal Leave Program 2025. This program reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits for the duration of the program. The salary ranges shown on this job posting do not reflect the reduced amounts. Does this opportunity seem right for you? If so, see the Application Instructions section below and apply now. You will find additional information about the job in the Duty Statement. Special Requirements STATEMENT OF QUALIFICATIONS: (SOQ) is REQUIRED and MUST be submitted with your application to be considered for this position. The SOQ serves as documentation of each applicant’s ability to present information clearly and concisely in writing. Each question must be numbered and addressed in the same order as the questions below. The SOQ must be typed, no more than two pages in length, and 12-point Arial font. Please note: Authenticity and personal insight are essential in this evaluation process. While you may use AI tools for assistance, it’s crucial that the final content represents your distinct experiences and insights. 1. Tell us about a situation in which you had to get a team or team member to do something they didn’t want to do or did not understand. What challenges did you face and how did you address the challenges with your approach? 2. Tell us about your most memorable communication experience with a stakeholder. What was the assignment? Why was it your most memorable? EXAM: This position requires a current Information Technology Supervisor II examination. If you need to take the examination or if your score has expired, click here to gain list eligibility. CalSTRS Personal Trading Program Investment Branch employees are required to participate in the CalSTRS Personal Trading Program which allows CalSTRS to monitor employees’ personal trading transactions in order to reduce risks associated with insider trading, front running, and misusing material non-public information. Upon accepting a position within the Investment Branch, you will be required to disclose your personal broker account information and be required to utilize a personal broker from a designated list as provided by CalSTRS. Background Investigation Prior to employment with CalSTRS, a background investigation (BI) will be conducted. The BI consists of a Personal History Statement and fingerprinting through the Department of Justice. The BI will check criminal and civil records and, if applicable, verify education and check driving records. CalSTRS Disclosure Requirements This position may be subject to disclosure and disqualification requirements concerning economic conflict of interest in government work, including the Conflict of Interest Code that applies to CalSTRS team members and the Political Reform Act, which require disclosure of certain investment information and use of a designated trading platform for securities transactions, as well as filing a Statement of Economic Interest (Form 700). Incompatible Activities This position is subject to the provisions of Government Code Section 19990. Upon accepting a position at CalSTRS, you will also be required to comply with the CalSTRS Incompatible Activities Policy by ensuring that outside work or activities are compatible and align with your professional activities or workplace obligations.