INFORMATION TECHNOLOGY SUPERVISOR II

Job Description and Duties Under the general direction of the Information Technology Manager I, the Information Technology Supervisor II is responsible for ensuring timely response, quality of service, and delivery of information technology (IT) support services to customers through general supervision of staff; coordinating staff activities; monitoring hardware and software upgrades, including but not limited to VMware virtualization, physical server infrastructure, and Microsoft products such as Windows Server OS; evaluating security risks and updating environment to mitigate risks; budget planning; activity scheduling; project delivery; staff hiring and training; providing after-hours support; attending meetings; developing statements of work; and coordinating IT initiatives with the California Department of Technology for the Technical Services Group (TSG). Core duties include coordinating staff activities; monitoring hardware and software upgrades; evaluating security risks and updating environments to mitigate risks; budget planning; activity scheduling; project delivery; staff hiring and training; providing after-hours support; attending meetings; developing statements of work; and coordinating IT initiatives with the California Department of Technology for the TSG. You will find additional information about the job in the Duty Statement. Special Requirements • The position(s) require(s) a Background Investigation be cleared prior to being hired. • Possession of Minimum Qualifications will be verified before appointment. To satisfy the minimum qualification requirement with education, you must include your unofficial transcript(s)/diploma for initial review. Original diplomas or official, sealed transcripts will be required before the start date. Applicants with foreign transcript(s)/degree(s) must provide a third-party transcript/degree credential evaluation that indicates the number of units, course by course, to which the foreign coursework is equivalent. Foreign education evaluation services can be found at https://naces.org/ and https://aice-eval.org/. The Statement of Qualifications (SOQ) serves as documentation of each applicant's ability to present information clearly and concisely in writing. We encourage candidates to write their responses without the assistance of AI tools; we highly value honesty and clarity in your writing. Your SOQ must be written as a narrative of your professional experience. Please include specific details such as your exact roles and employers, and elaborate on the experiences that qualify you for this position. Rather than simply listing your professional experience or describing the technologies used in your previous roles, focus on providing a meaningful narrative. Furthermore, ensure that the information in your SOQ strictly aligns with both your employment application (STD 678) and your resume. The SOQ is the most critical element of the selection process and should not be treated as a casual quiz or questionnaire. Each question must be numbered and addressed in the same order as the questions below. The SOQ must be typed, no more than three pages in length, and 12-point Arial font. • Describe a time when you had to manage a conflict between two highly skilled individuals who were each arguing their solution was the correct one. What steps did you take to resolve this issue and what was the outcome? • Describe a specific instance where you disagreed with a direct supervisor or manager regarding a decision you found conflicting or confusing. How did you approach the situation and how was it resolved? • Discuss the most recent project you led or supervised. Which specific project management methodologies, elements, or concepts did you utilize to ensure its success? • Describe a time when you had to take corrective action because an employee violated company policy or failed to maintain compliance. Narrate the sequence of events, how you handled the situation, and the final outcome. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Strong leadership, communication, organizational, and problem-solving skills with the ability to supervise staff, coordinate workload, and provide project oversight in a fast-paced IT environment. Must be dependable, detail oriented, team oriented, and committed to providing excellent customer service and fostering a collaborative work environment.