Enterprise Tax Unit Supervisor (Information Technology Supervisor II)

Job Description and Duties The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113 Are you seeking a dynamic leadership role that combines fostering active team engagement, employee development and collaboration across business and technology partners? The Enterprise Tax Systems Bureau (ETSB) is seeking motivated and enthusiastic Information Technology Supervisor II candidates to lead teams supporting critical Franchise Tax Board (FTB) applications and services. This recruitment will be used to fill multiple vacancies within ETSB, including positions supporting the Filing Case Management Services Section (FCMSS), which supports the new Filing Enforcement Case management and legacy Integrated Nonfiler Compliance (INC) applications, and the Collection Case Management Services Section (CCMSS) which supports the new Collections Case Management and other collections applications. Additional vacancies may also be filled through this recruitment. Under the general direction of an IT Manager I, the Supervisor independently plans, organizes and directs the work of technical staff, which may include Systems Analysts, Developers and/or Testers to ensure system functionality, application behavior and supporting processes meet departmental needs. The Supervisor establishes communication standards, defines roles and responsibilities, reinforces procedures, and monitors compliance with approved processes to maintain consistent, high-quality system support. The Supervisor plays a key role in coordinating work across Technology Services Division teams, business partners, and other stakeholders. The Supervisor ensures the team collaborates effectively with business users, other SDLC areas and technical groups to resolve issues, clarify requirements, and support enhancements across assigned enterprise applications and systems. The Supervisor also represents ETSB in divisional and departmental meetings, providing insight, recommendations, and guidance related to assigned applications and services. The Supervisor develops team goals and objectives, evaluates performance, assesses staffing needs, recruits qualified candidates, and ensures training plans support evolving business and technology requirements. The role also participates on special project teams with divisional, departmental, and statewide impact, contributes to estimates for business and resource planning, and fosters a collaborative and supportive team environment aligned with FTB’s core competencies and values. Additional positions may become available (eRPA 2627-00153) Please complete this optional survey letting us know how you heard about this position by clicking here. You will find additional information about the job in the Duty Statement. Special Requirements • The position(s) require(s) a Background Investigation be cleared prior to being hired. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify. CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein. **IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements”. We encourage applications regardless of whether you think you meet 100% of these skills below. Please highlight your knowledge, skills, and experience related to the below desirable qualifications in your application package. • Experience supervising systems analysis, system developers, or system testers teams that support enterprise-wide applications and delivering services within the Software Engineering domain • Proven ability to establish, document, and enforce communication roles, standards, procedures, policies, and guidelines and monitor compliance with approved processes • Demonstrated skill in prioritizing and coordinating work across Technology Services Division (TSD) teams and business areas; adept at managing multiple workloads and deliverables while setting clear expectations • Demonstrated ability to interface effectively with partner teams (e.g., Applications Development) and Release management during for release planning • Customer service orientation with business partners, including partnering to identify and resolve application, system, and process issues to meet customer needs • Ability to develop and present alternatives and recommendations to management based on sound analysis and logical reasoning • Experience representing a bureau/department on cross functional teams with divisional, departmental, and/or statewide impact; strong consensus building and cooperation skills • Workforce planning and people leadership: setting goals and objectives, evaluating performance, recruiting skilled staff, building training plans, and developing staff to maintain required skill sets • Knowledge of and/or experience using FTB applications including but not limited to Business Entities Tax System (BETS), Taxpayer Information (TI), Integrated Nonfiler Compliance (INC), Case Management, Filing Enforcement Case Management, and/or Taxpayer Folder • Adaptability to evolving IT environments and willingness to support the section manager and peers as needed (including acting as back up), thriving amid changing priorities