Case Processing Analyst (Analyst I)

Job Description and Duties Under the supervision of the Supervisor I, the Analyst applies analytical skills and program knowledge to manage background check investigations. The Analyst is responsible for maintaining a full caseload, meeting deadlines, and delivering high-quality results while upholding excellent customer service standards. If you are a motivated, professional, and friendly person who enjoys assisting people in a collaborative environment, then this is the job for you. The Department of Social Services does not participate in E-Verify for employment authorization purposes. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment. If you would like to share how you learned about this career opportunity, please take a moment to complete our brief Recruitment Survey. Need help with applying for positions, taking an examination, or preparing for interviews? Our team is here to support you, reach out anytime at Recruiter@dss.ca.gov For guidance on applying for a state job, visit Three Steps to a State Job. Follow us on LinkedIn to stay up to date on our latest opportunities. You will find additional information about the job in the Duty Statement. Special Requirements Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position. Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission. The Statement of Qualifications (SOQ) serves as documentation of each candidate's ability to present information clearly and concisely in writing. Resumes and/or cover letters do not take the place of the SOQ. Application packets without an SOQ, or with an SOQ that does not follow the required format, will be regarded as incomplete and will not be reviewed for further consideration in the hiring process. The SOQ cannot be more than two pages total, using Arial, 12-point font size. Please answer the following prompts: 1. Describe a specific case, assignment, or work situation you personally handled that required you to analyze information, identify an issue, and determine an appropriate course of action. What made the situation challenging? Describe the steps you personally took, how you reached your decision, and the outcome. 2. Describe a specific time when you identified an error, discrepancy, missing information, or other issue that had not been identified by someone else. Explain what you noticed, how you verified the issue, what steps you personally took to address it, and the outcome. This position is designated under the Conflict of Interest Code. This position is subject to fingerprinting clearance by the Department of Justice. You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history. If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire. Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Ability to appropriately apply current laws, rules, policies, and procedures.• Ability to interact in a team environment in a professional manner with integrity and respect.• Ability to balance multiple tasks while continually meeting deadlines.• Ability to learn quickly and adapt to changing priorities.• Ability to communicate effectively and professionally with all levels of staff.• Excellent attendance and dependability.• Ability to collaborate with internal and external engaged partners.• Experience with Microsoft Word, Excel, and Database Systems.• Knowledge of CCLD laws and regulations.