Workforce Governance Analyst (Analyst I)

Job Description and Duties THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE. Reporting to the Workforce Governance Unit Supervisor, the Analyst I/II will be responsible for planning, organizing, and executing workload-related activities, including forecasting, workforce planning, and scheduling to support the DI Branch’s operational needs. The incumbent will also develop analytical reports and provide data-driven recommendations to support leadership in decision-making and improving program performance. If you are skilled in report development utilizing MS Excel, data analysis, process improvement, and communication, we encourage you to join our team. This position is headquartered in the Central Office in Sacramento. Will consider candidates who are located throughout the State of California. This position allows for a hybrid telework schedule, which is subject to change, under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California to telework. Employees are required to report to their headquarters office, for their in-office days. Employees may be assigned to report to another DI office closer to their California residence. Travel expenses to and from the assigned headquarters/office are the responsibility of the employee. This position is headquarters at 1416 9th Street, Sacramento, CA 95814. Will consider candidates who are located throughout the State of California. This position is headquartered at the New Labor Agency Building (NLAB), a newly remodeled high-rise building. Located in the heart of Downtown Sacramento and in close proximity of the State Capitol and the Golden1 Center, this beautiful and modern building provides the following amenities: Break areas, wellness/lactation rooms, coffee points, a fitness center with private showers, a Career Center for EDD Employees, a micro market, building-wide WiFi, an outdoor terrace, bike storage, nearby public transit options, and much more. Apply today for the opportunity to work in this state-of-the-art building! Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website. You will find additional information about the job in the Duty Statement. Special Requirements Application (STD 678) is Required. Resumes and/or Cover Letters DO NOT take the place of the STD 678. An application received without duties listed on the STD 678 will not receive further consideration and may be excluded from the hiring process. Transcripts or Diplomas are optional and may be required to meet minimum qualifications. It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov. Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following: • Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678. • Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678. • Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only. • Do not include your full Social Security Number on your documents and/or do not provide any LEAP information. Examination/Assessment If selected for hire, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired. Click the examination link below for more information and to take the exam: Analyst II Bulletin Analyst I Bulletin For more information about the State hiring process, click here. To watch tutorials on how to apply for a State job, click here. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Proficiency in the MS Suite including MS Excel, MS Outlook, MS PowerPoint, and more. • Proficiency in data analysis, reporting, and developing operational dashboards to inform decision-making. • Strong analytical skills with the ability to conduct in-depth system performance analyses and translate findings into clear, actionable recommendations. • Ability to analyze operational and system data, monitor KPIs, and identify trends or areas for improvement. • Exhibits a strong understanding of customer service operations and how technology solutions support service delivery and efficiency. • Effective communication skills, both written and verbal, for coordinating with internal teams, management, and external stakeholders. • Demonstrated ability to exercise initiative, independent judgment, and discretion when handling sensitive or high-priority operational issues. Statement of Qualifications Requirements A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ or an SOQ submitted without following instructions may not receive further consideration and may be excluded from the hiring process. The SOQ will be a narrative addressing the questions listed below. Please number your responses in order of the questions below. The SOQ must be single-spaced and size 12 Arial font. The SOQ must be no longer than two pages in length. Include your first and last name with the Job Control (JC) number at the top right corner of the document. • Describe your experience developing and analyzing reports using Microsoft Excel. Provide a specific example where your analysis informed recommendations that improved operational performance, compliance, or efficiency. • Describe a project where you conducted research, performed analysis, and developed actionable recommendations. How did you implement your findings, and what impact did they have? • Describe your experience managing multiple analytical assignments simultaneously. How do you prioritize tasks, manage competing deadlines, and ensure accuracy in your work?