Solution Specialist (Information Technology Specialist I)

Job Description and Duties Are you looking for an exciting and fast-paced career? Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply. Job Summary Under the direction of the IT Manager I, the ITS I, Solution Specialist, plays a key role within the Digital Services and Innovation Unit in aligning Cal OES' strategic goals and objectives with decisions regarding IT products and services, partners and vendors, capabilities, and key business and IT initiatives. As a Solution Specialist at Cal OES, the incumbent will have a unique opportunity to shape the solutions engineering team, digital solutions, solutions engineering practices, and innovation capabilities. The ITS I will liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of customer-centric innovative IT digital solutions according to customer needs, and focus on improving the entire customer experience. Work with Cal OES and various stakeholder groups, using design-thinking strategies to develop user-oriented engineering (human-centered) digital solutions using cloud-first design. The incumbent will leverage rapid/agile development frameworks to implement innovative solutions that support enterprise operations and business needs. Within Digital Services and Innovation, identify opportunities to modernize business processes, enhance digital services, automate work, and leverage emerging technologies. Work closely with business, data, and solution architects and project managers to understand requirements and deliver scalable, user-centered solutions. Support the solution and software engineering teams in designing and providing services for business process automation (BPA) solutions, user experience, and accessibility compliance. The incumbent will develop and make effective presentations to a wide audience range as needed. The ITS I will perform duties related to software and systems development, support, and maintenance, including, but not limited to: architecture and solution development and software integration. Evaluate and recommend vendor software solutions and/or packages that support business needs, digital transformation, innovation, and enterprise technology strategies. You will find additional information about the job in the Duty Statement. Special Requirements Application Package RequirementsTo have your application considered for this job opportunity: • List the Job Code (JC) and Position Number for this position in the “EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING” section on the State Application, STD. 678. • List your most current employment history first in the “EMPLOYMENT HISTORY” section on the STD. 678. • Provide the “From” and “To” dates with the month, day and year, the “Hours Per Week” that you worked and the Total Worked (Years/Months). You may include overtime hours. • You must complete the “DUTIES PERFORMED” on the State Application (do not note “see attached resume” in this section). Failure to comply and your application is considered incomplete. • SROA and Surplus are encouraged to apply and must submit a copy of their letter. • Please note consideration shall be given to work experience gained in a part-time or full-time job, regardless of whether the job was a paid or a volunteer position or was within, or outside of, state service. If using education to qualify please submit a copy of your transcripts. If selected, official transcripts will be required. Foreign education must obtain and submit verification of United States course/degree equivalency. NOTE: Incomplete applications received may not be considered. Resumes are welcomed but do not take the place of the completed State Application STD 678. Applications received via fax or email will NOT be accepted. If you would like confirmation of receipt, please send certified mail. **A candidate pool may be established for subsequent vacancies.****All hires may be subject to a criminal background check.****We encourage applicants to apply electronically.** Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Ability to gather user requirements, document business processes, and identify opportunities for improvement. • Ability to analyze technical issues, identify root causes, and develop effective solutions. • Familiarity with Agile methodologies, iterative development, collaboration, and adapting to changing requirements. • Familiarity with low-code/no-code platforms/Software as Service (SaaS) or business applications, such as Microsoft Power Platform, Salesforce, or ServiceNow. • Ability to maintain technical documentation and work effectively with technical teams, business partners, and end users. Statement of Qualifications All applicants must provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Failure to include an SOQ may disqualify an applicant from consideration. A resume in lieu of the SOQ responses may disqualify an applicant from consideration. A standard or generic SOQ may disqualify an applicant from consideration. Please review the Duty Statement and Desirable Qualifications for this position. The SOQ should specifically outline how you meet any or all of the desirable qualifications outlined in the Job Posting and Duty Statement. SOQ FORMAT INSTRUCTIONS: • The SOQ shall be no more than one page, single-spaced in 12-point Arial font. PLEASE ANSWER THE FOLLOWING: • Describe your experience developing or implementing technology solutions to improve business processes or meet user needs. Include an example project, your role, and the outcome. • Describe your experience using technology to automate workflows, configure applications, or integrate systems. Include an example project, the tools or technologies you used, your role, and the results. For assistance in uploading documents, including the SOQ, you may want to consider watching the following video from CalHR's Training Catalog: Upload SOQ to your Application Package