Digital Content Manager (Information Technology Specialist I)

Job Description and Duties Under the general direction of the Public Affairs Office Communication Director, the Information Technology Specialist I will act as the digital content lead and technical liaison for the Public Affairs Office. The incumbent will serve in a key orchestrating role, leading divisions and technical web development staff in creating, curating, and maintaining SCO’s website content to meet the organization’s goal of demonstrating best-in-class financial management of California’s financial resources. The projects assigned to the incumbent’s team have enterprise-wide and statewide impact to support the business and communication functions of the State Controller’s Office (SCO). Duties Performed:(Candidates must perform the following functions with or without reasonable accommodations.) Technical Public Affairs Lead • Oversees content strategy, development, and management for SCO’s public and internal websites, ensuring material is current and aligns with the purpose, mission, and values of the SCO. Develops and executes an internal strategic plan to generate web content and feature that effectively reach SCO’s core audiences. • Advises Executive Management on methods to best promote or integrate SCO strategies and initiatives through innovative web-based technologies. Leads division staff on content planning from conceptual through implementation phases. • Serve as Executive Office/Public Affairs Office technical liaison with Information Systems Division web development services team. • Coordinate and consult with users, administrators, and technical staff to identify business and technical requirements for new content, multimedia, and other innovative tools for showcasing the work of SCO. • Collaborate with the SCO Executive Office, SCO management and staff, business clients, stakeholders, and vendors regarding complex technical issues. • Design, develop, and perform Web publishing activities using tools for content creation, Content Management System (CMS) web publishing, multimedia presentation, and analytics. • Maintain SCO brand guidelines throughout the website, generate regular performance reports and analytics. Planning and Communication • Communicate effectively. Develop and sustain cooperative working relationships with internal and external business partners. • Develop and provide recommendations concerning changes in priorities, project scopes and schedules. Report progress on projects and activities in meetings and provide regular written status reports. • Regularly direct or collaborate with divisional/program webmasters. Establish and manage regular user group meetings with content webmasters to produce, shape, and optimize engaging written and visual content that aligns with SCO’s core programs, priorities, and branding. • Support PAO’s production of narrative, photo, video, graphic, and other digital content, advising on website placement, analytics, and optimization as needed. Program and Technical Expertise • Ensure SCO’s website meets ADA compliance as well as any new legislated accessibility standards. • Demonstrate advanced subject matter and technical expertise on web-based applications and the use of these applications to further the communication goals of the SCO. Technology Trends and Evaluation • Stay current with the latest trends in software, websites, and development technologies; assist with the identification, selection, acquisition and use of these solutions for SCO needs. Prepare alternatives analysis evaluations, proposals, estimates, technical designs as needed Administrative • Perform other administrative tasks associated such as attend meetings, develop presentations, review and/or generate documents, etc. You will find additional information about the job in the Duty Statement. Special Requirements A Statement of Qualifications is required; please see ‘Required Application Package Documents’ for instructions. Take the required examination here: Information Technology Specialist I Examination Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Microsoft Suite fluency (i.e. Word, Excel, Outlook, PowerPoint, SharePoint) • SharePoint design and permissions experience • WordPress content management and admin backend experience • Familiarity with Google Analytics and regular reporting across multiple web properties • Familiarity with multimedia management for website sharing and posting, including considerations for accessibility and device responsiveness • Effectively perform work as part of a team and individually • Ability to coordinate user groups to identify and resolve problems, training and support needs, document new feature requests • Ability to interface with executive leadership for project reporting, receiving feedback, and sharing website and digital project updates • Gain and maintain cooperative working relationships at all levels • Strong critical thinking and analytical skills • Strong interpersonal and communications skills (written and verbal) • Ability to plan organize and adapt to changing assignments and priorities