VALLEY DIVISION ADMINISTRATOR (Information Technology Specialist I)

Job Description and Duties Under the direction of the Information Technology Supervisor II, the Information Technology Specialist I (ITS I) is responsible for working in the field as a Field Division Administrator specializing in advanced support for the Department's local and wide area network (LAN/WAN) environment. The ITS I will need to identify, manage, and prioritize multiple projects, tasks, and information technology resources. The ITS I will share various responsibilities according to the Department's needs and will functionally report to a designated field support sergeant or lieutenant on a daily basis for the Customer Services Unit, Golden Gate Division. You will find additional information about the job in the Duty Statement. Special Requirements • The position(s) require(s) a Background Investigation be cleared prior to being hired. Possession of Minimum Qualifications will be verified prior to appointment. To satisfy the minimum qualification requirement with education, you must include your unofficial transcript(s)/diploma for initial review. Original diploma or official, sealed transcripts will be required prior to the start date. Applicants with foreign transcript(s)/degree(s) must provide a third-party transcript/degree credential evaluation that indicates the number of units to which the foreign coursework is equivalent. The Statement of Qualifications (SOQ) serves as documentation of each applicant’s ability to present information clearly and concisely in writing. Do not use artificial intelligence such as ChatGPT, machine learning, or large language models to draft your responses. Number and place the question above each answer. The SOQ must be typed, no more than two pages in length, and 12-point Arial font. 1. Describe your experience, in detail, working in the following areas: IT networking, MECM, MECM client management, Windows devices, and Active Directory management. 2. Describe a complex IT project where you had to coordinate and collaborate between the stakeholders, including the software development, infrastructure/operations, and security teams, who had conflicting timelines or priorities. How did you bridge the silos, align your workflows, and track progress to complete the project/task? 3. Describe, in detail, a scenario where you had to troubleshoot a critical, multi-layered network connectivity issue. What specific diagnostic tools did you utilize and what steps did you take to isolate and permanently resolve the root cause? Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: - Well developed verbal and written communication skills - Provide outstanding customer service - Possess good analytical skills - Be dependable, accurate, and team oriented - Have a current working knowledge of Microsoft Endpoint Configuration Manager (MECM) and Active Directory