Business Analyst (Information Technology Specialist I)

Job Description and Duties Under direction of the Information Technology Manager I of the Project Management Office (PMO) in the Office of Information Services (OIS), the incumbent performs the full range of Business Analyst (BA) activities for complex IT systems following guidelines established by California’s Statewide Information Management Manual (SIMM), State Administrative Manual (SAM), System Development Life Cycles (SDLC), and the Business Analyst Body of Knowledge (BABOK). DIR does not participate in E-Verify. This posting may be used to fill future vacancies in accordance with 2 CCR §249.3 To be considered for this Information Technology Specialist I job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1750 You will find additional information about the job in the Duty Statement. Special Requirements Please include a Statement of Qualifications (SOQ) that answers the following questions below. Your response should be typed in Arial 12-point font and no more than two pages in length. Resumes will not be considered a substitute for the SOQ and failure to follow the instructions may result in disqualification. 1. Describe and explain your experience gathering, analyzing, documenting, and validating business requirements. Explain how you have documented current and future business processes, identified gaps, recommended solutions, and used tools such as Microsoft Excel, Word, and Jira to support project objectives. Provide examples of requirements documentation, user stories, and process improvements. 2. Describe your experience collaborating with business stakeholders, technical teams, project managers, and other partners to support successful project delivery. Provide examples of how you facilitated meetings, communicated requirements, resolved issues, tracked project activities, and ensured that project deliverables and milestones were met. 3. Describe your experience supporting software testing, User Acceptance Testing (UAT), and quality assurance activities. Include examples of how you developed or reviewed test scenarios, documented and tracked defects, coordinated with business and technical teams, monitored testing progress, and helped ensure that a system or enhancement met business requirements. If applicable, describe your experience assisting with procurement documents, such as Statements of Work (SOWs), Requests for Proposals (RFPs), or Requests for Offers (RFOs). Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: This position requires the incumbent to maintain acceptable, consistent, and regular attendance at a level as is determined at the Department’s sole discretion. • Must be regularly available and willing to work the hours the Department determines are necessary or desirable to meet its business needs. • Maintain effective communication (orally and in writing) when dealing with the public and other employees. • Develop and maintain knowledge and skills related to specific tasks, methodologies, materials, tools, and equipment. • Complete assignments in a timely and efficient manner and adhere to departmental policies and procedures regarding attendance, leave, and conduct. • Exceptional interpersonal skills. • Excellent problem-solving skills. • Analytical mindset. • Excellent written verbal and communication skills. • Attention to detail.