Service Coordinator (SC) (Analyst I)

Job Description and Duties This position is located in the city of Roseville, CA. The incumbent must complete the following with or without reasonable accommodation: communicate effectively in a professional, tactful, respectful manner with individuals from varied experiences, perspectives and backgrounds, by telephone, email and other technologies as well as in-person; provide excellent customer service to both internal and external customers; ensure the timely completion of assignments; attempt to resolve individual concern at the lowest possible level; offer other dispute resolution options, and elevate to next level if needed; use initiative, problem solving skills, organizational skills, good judgment, and resourcefulness. The specific essential functions are: The SC assesses a range of information, including medical, psychological, educational, social, rehabilitation technology, and employment data, to prepare recommendations for the Senior Vocational Rehabilitation Counselor, Qualified Rehabilitation Professional (QRP) to guide the development of an Individualized Plan for Employment (IPE). The SC also analyzes and prepares recommendations for training or placement plans focused on achieving gainful employment. Upon approval by the QRP, the SC implements the IPE's course of action, coordinates VR service activities, interviews applicants and/or their representatives, provides information for referrals, and identifies comparable benefits and financial contributions relevant to each consumer’s vocational rehabilitation program. Multiple vacancies may exist. Special Requirements If mailing in an application, include JC#536971 on your State Application (STD678) in the "Examination(s) or Job Title(s) for which you are applying" section found under the “Questions” tab of your CalCareer application template. Applicants who do not submit the required information may not be considered for this job. Employment Application (STD.678): It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application in order of current and old work experience. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD.678 may not be considered. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Ability to communicate with all levels of internal and external contacts in a professional manner, and with integrity and respect; • Ability to help facilitate expeditious resolution of problems from in-person requests, incoming phone calls and emails; • Knowledge of DOR resources and processes, RAM, and federal and state Code of Regulations; • High level of organizational skills and office equipment and processes proficiency; • Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Visio • Knowledge of department's mission and goals; • Experience communicating with and providing information regarding DOR services to applicants and consumers