Help Desk Administrator (Information Technology Specialist I)

Job Description and Duties This position is fully in-office, five days per week. Onsite attendance is required, with occasional travel to other DRE district offices as needed. This is an IT Help Desk Administrator position providing Tier 2 technical support to DRE staff by troubleshooting and resolving complex hardware, software, operating system, network, and enterprise application issues. Responsibilities include managing help desk incidents and service requests; deploying, configuring, and maintaining computers and peripherals; administering user accounts, access permissions, and device configurations through Active Directory, Microsoft Entra ID, and Intune; and maintaining technical documentation, procedures, and end-user training materials. The position works collaboratively with IT staff to ensure secure, reliable, and efficient technology operations. Please click on the "Duty Statement" link, listed under Additional Documentation, to view the full job description and duties of this position. Please refer to the "Application Instructions" and "Required Application Package Documents" for information on how to apply. You will find additional information about the job in the Duty Statement. Special Requirements Government Service Incumbents in this position, who hold an active California real estate license, will be required place that license on Government Service. The license renewal right is protected while the licensee is employed by a government agency in a position which presents a conflict of interest with holding an active real estate license. The licensee may not perform acts for which a California real estate license is required. See Section 10161.5 of the B&P Code. Conflict of Interest This position is subject to the provisions of 2 Cal. Code of Regs. §18730, which contains the Conflict of Interest Code for the Department of Real Estate.