Operations Analyst (Analyst I)

Job Description and Duties All applicants will be considered, however SROA/Surplus candidates will be given priority. Position is located in Sacramento. Operations Analyst – Join the Heartbeat of the Field Operations Division!Join our dynamic team! As the heartbeat of the Field Operations Division (FOD), we work at the center of innovation, collaboration, and operational excellence. Under the direction of the Business Taxes Administrator (BTA) III, the Operations Analyst plays a key role in driving progress across the division and supporting more than 2,000 FOD employees statewide. This is your opportunity to step into a fast-paced, high-visibility environment where accuracy matters, creativity is valued, and your contributions make a real impact. The FOD Operations team thrives on constant change—priorities shift, new challenges emerge, and adaptability is essential. If you enjoy meaningful work that influences statewide operations, this role is for you. What You’ll DoWork independently to manage a broad range of administrative and analytical duties that support FOD’s mission and streamline the Administrator’s workload.Provide forward-thinking analysis and actionable recommendations to the Administrator, Deputy Director, Assistant Deputy Directors, and other senior leaders.Serve as a key connector between FOD offices, partnering with stakeholders to promote consistency, compliance, and a proactive approach to evolving policies.Drive essential operational processes with precision, accuracy, and confidence.Dig into data, identify trends, and develop smarter, more efficient ways of working.Take ownership of documents, reports, tools, and resources that support statewide operations.Conduct research, track division metrics, and prepare reports that inform strategic decisions.Deliver exceptional customer service across FOD and build strong relationships that keep workflows moving smoothly. What You BringThe ability to thrive in a dynamic, ever-changing environment where business needs evolve quickly.A sharp analytical mindset and a passion for solving operational challenges.Independence, initiative, and confidence working under high expectations.Impeccable attention to detail—accuracy is your superpower.Strong communication skills and a customer-first mindset.Comfort juggling multiple priorities in a fast-moving environment.Experience in operations, administration, or process coordination (a plus!).Proficiency with Microsoft Office and other productivity tools. Why You'll Love This RoleYou’ll join a trusted, highly visible team known for excellence and innovation.Your work will directly support thousands of employees across the division.You’ll gain exposure to meaningful projects and opportunities for growth.You’ll be part of a supportive team committed to quality, service, and continuous improvement. This limited term position may be extended up to twenty-four (24) months if workload is extended or become permanent if workload becomes permanent. How did you hear about this opportunity? Tell us in this brief survey. Under Government Code 14200, this position may be eligible for partial telework for eligible candidates residing in California. All telework/hybrid schedules require staff to report to the office a minimum number of days per week. Schedules are subject to change. Currently, per the California Budget Act of 2025, all California Department of Tax and Fee Administration salaries are subject to the provisions of the State of California’s Personal Leave Program. This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin. This is the link to the exam bulletin for the ANALYST I This is the link to the exam bulletin for the ANALYST I (LEAP) You will find additional information about the job in the Duty Statement. Special Requirements • This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.; for more information about E-Verify, please go to www.dhs.gov/e-verify • Position requires employee to be fingerprinted and successfully pass a background investigation. • Travel may be required for up to five percent (5%) of the time, including overnight. • Must be flexible and willing to adjust to changing work schedules, if required, for operational needs. • Must be present and available to perform duties as required to meet the operational needs of FOD. Statement of Qualifications (SOQ) Applicants are required to submit a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion prepared by the applicant describing how the applicant’s skills, knowledge, abilities, education, training, and experience qualify them for the position. The SOQ also serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The California Department of Tax and Fee Administration will not consider applicants who do not include an SOQ with their application. Resumes will not be accepted in lieu of an SOQ. Additionally, your SOQ must include: • Require name on SOQ. • Require Job Control Number on SOQ. • The SOQ must be no more than two (2) pages in length, one and half (1.5) -spaced.