License Sales Technician (Program Technician II)

Job Description and Duties Does working with a dedicated team of professionals to support California's natural resources sound like an amazing career opportunity? Do you enjoy helping people and collaborating with like-minded professionals to serve others who are passionate about the outdoors? Are you looking for a job with upward mobility opportunities? If so, the Department of Fish and Wildlife's License and Revenue Branch (LRB) is looking for you! The LRB is seeking a motivated individual to provide outstanding customer service to the diverse customers we serve. Under general supervision of the Supervising Program Technician II, and in accordance with established procedures, you will work in LRB's License Sales Unit, performing the more difficult program specialist work as a journey level technician. For a complete list of duties, please refer to the attached duty statement. Training provided! This position is eligible for telework according to the Department’s current Telework Policy and full health, dental, and vision benefits! We're located in downtown Sacramento inside the Gregory Bateson Building, a state-of-the-art Leadership in Energy and Environmental Design (LEED) Platinum Certified facility, right next to Franklin D. Roosevelt Park, 2 blocks away of Sacramento Regional Transit Light Rail and a variety of restaurants within walking distance. Our building features ergonomic furniture, downtown and park views, bicycle parking, call and conference rooms, and much more! Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary salary reductions ranging from 2% to 4.62% in exchange for Personal Leave Program (PLP) hours. Please note that the salary ranges listed in this Job Control may not reflect these reductions associated with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program: Personal Leave Program - Human Resources - CalHR. This position may be eligible for a telework opportunity in accordance with departmental policies and operational needs. Beginning July 1, 2026, employees will be required to work in-person at least four (4) days per week in alignment with Executive Order N-22-25. Additional in-office days may be required based on operational needs. Program Technician II: Exam Bulletin Link This position is a 12-month Limited Term (LT) and may be extended up to 24 months or become permanent. During this 12-month Limited Term assignment, you will receive full health, dental, and vision benefits! You will also earn State Service and accrue monthly leave credits. You will find additional information about the job in the Duty Statement. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Strong verbal and written communication skills.• Experience using various third party software applications, including Microsoft Word, Excel, and Outlook; Adobe or Foxit; web browsers and search engines; and databases to enter, store, update, and extract information.• Enthusiasm, personal drive, initiative, and willingness to learn and accept new challenges.• The ability to multitask, self-motivation, attention to detail, and organization.• Experience applying and communicating laws, rules, policies, and/or procedures.• Experience providing internal and/or external customer service in verbal and writtencommunications.• Experience reviewing documents for accuracy and completeness. Statement of Qualifications A Statement of Qualifications (SOQ) is REQUIRED and must be submitted with your Employment Application (STD 678). Applications received without an appropriate SOQ based on the instructions below will be rejected for being incomplete and will not be considered. Resumes, cover letters, andother documents will not be considered as a response to the SOQ. When preparing your Statement of Qualifications, you are required to follow these guidelines: • The SOQ must be complete and presented in a clear and concise manner. • The SOQ must be typed, double-spaced, using Arial font no smaller than 12 point. • Spelling, grammar, and punctuation will also be a factor in evaluating the SOQ. • Responses are limited to one (1) single-sided page with one (1) inch margins. • You must provide specific information in your response to address each SOQ and demonstrate how your knowledge, skills, and training meet the Job Description and Duties and the Desirable Qualifications/Qualities required to assume this position. Statement of Qualifications: 1. Describe your experience and include one specific example of when you successfully handled and resolved a customer’s problem by providing excellent customer service.