Bilingual Surveyor Technician (Program Technician II)

Job Description and Duties The California Department of Public Health, Center for Health Care Quality has an immediate opening for a Bilingual Surveyor Technician (Program Technician II). As a Bilingual Surveyor Technician at CHCQ, you play a crucial role in assessing and maintaining healthcare standards. Together, we strive to ensure that California’s receive top-notch healthcare by maintaining the highest quality standards and fostering a culture of continuous improvement. By leveraging your technical expertise, you’ll contribute to the center’s mission of upholding the highest quality of care and safeguarding public health across California. Your responsibilities would include: • Entering survey renewal information into various systems and platforms. • Fielding inquires through various communication channels from facilities, patients, families, and other agencies. • Process surveys for different health facilities • Responsible for all areas of processing, including cover letters and surveys. • Scans, copies, redacts, and mails a variety of documents to different recipients. • Establishes licensed and unlicensed facility files in Electronic Licensing Management System (ELMS). • Using various systems to produce different reports for Licensing and Certification (L&C) and other public agencies. • Entering and managing certification records in ASPEN system. A hybrid telework schedule may be available for this position, in accordance with CDPH’s Telework Policy and Procedures. Please use this link to take the PT II Exam: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2365 In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/CDPHRecruitment You will find additional information about the job in the Duty Statement. Special Requirements • The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired. For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted. A completed State application (STD. 678) and any other relevant documents (e.g. unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control # (537409) and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e. social security number, date of birth) from your documents prior to submission. Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at www.CalCareers.ca.gov. Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application. If you are unable to submit your application electronically through your CalCareers account, please email apply@cdph.ca.gov for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or, a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Experience providing support to multiple staff members and managing a wide range of duties with differing priorities and deadlines. • Excellent written and verbal communication skills as demonstrated in the ability to write emails, explain policy/processes and/or document procedures. • Ability to analyze survey data, interpret findings, and provide recommendations. • Attention to detail is crucial in surveying to ensure accurate data collection and reporting. • Familiarity with relevant regulations, codes, and standard related to surveying and healthcare facilities Statement of Qualifications Question: The SOQ serves as a documentation of each candidate’s ability to present information clearly and concisely. Applications received without a clearly titled “Statement of Qualifications” may not be considered for this position. The response must include the applicant’s name in the upper right-hand corner, address the question below, and not to exceed one page in a cover letter format. A resume is not needed for this position. Statement of Qualifications Question: Please describe in detail how your knowledge, skills, and abilities have prepared you for this position.