PROGRAM TECHNICIAN II

Job Description and Duties The Secretary of State’s office is seeking to fill a Program Technician II position. The Legal Affairs Office (LAO) provides legal support to the Secretary of State’s office (SOS) relating to all functions of the agency. This position will assist in providing those support activities and facilitate LAO business operations pertaining to the many interesting agency activities. Key SOS duties cover business filings and registries, notaries public, elections and campaigns, and historical treasures. Duties: Under the general direction of the Supervisor I, the PT II, the incumbent will support LAO business operations related to: review and/or processing of detailed and technical forms, files, etc., associated with multiple departmental programs or program areas, which may require detailed knowledge of the program so that difficult calculations can be made and/or processing can be done in cases where guidelines are not clear; providing sensitive and detailed program information and/or direction to the public, employees, other public jurisdictions, or clients as a significant part of their duties; or any combination of the above. Desirable Qualifications: • Excellent verbal and written communication skills • Demonstrates consistent attention to detail and exceptional organization skills • Experience or ability with intake and processing and documents and reviewing them for completion and accuracy. • Experience or ability to follow policies and procedures make appropriate recommendations • Experience or ability to interpret and apply laws and regulations to specific situations • Demonstrated ability to work independently with excellent follow-through and flexibility on tasks and assignments • Ability to handle changing priorities, and work under pressure within time constraints • Ability to incorporate sound judgment when completing work assignments • Knowledge and proficiency in Microsoft Office software and basic computer programs (Word, Excel, PowerPoint, Adobe, etc.) • Ability to establish and maintain cooperative working relationships with agency personnel or stakeholders and display excellent customer service skills • Experience or ability to assure quality control and timely completion of assignments Statement of Qualifications: Applicants must submit a Statement of Qualifications detailing how he/she/they meet the “Desirable Qualifications” listed above. The Statement of Qualifications must be no more than two (2) pages typed, using business professional font, font size, and formatting. Applications submitted without a Statement of Qualifications will not be considered. Resumes are optional but will not be accepted in lieu of a Statement of Qualifications. This position requires a high degree of accuracy and attention to detail, your Statement of Qualifications response should reflect your ability to communicate effectively in writing. You will find additional information about the job in the Duty Statement. Special Requirements Candidates new to state service or those seeking a promotional opportunity must take the online examination to establish eligibility. The examination can be found at the following link: Exam Bulletin - Program Technician II There is also a Limited Examination & Appointment Program (LEAP) exam available for this classification. Information on the LEAP certification process is available on the Department of Rehabilitation LEAP Certification website.