Business Operations Service Center Representative (Program Technician II)

Job Description and Duties Who Are We? Join the Sacramento Service Center as the next Service Center Representative! As part of the Operations team, you will be an integral part of accomplishing Covered California’s mission and main goals. How You’ll Make an Impact As the Business Operations Service Center Representative, you will be responsible for directly assisting consumers with enrollment into health coverage. You will be able to gain experience working with various information systems, as well as improve upon existing Microsoft Office skills. If you are looking for an opportunity where you can directly help consumers, submit your application today! Pay Differential: If selected, incumbents will receive a call center pay differential and be compensated an additional $150 per month. At Covered California, we recognize our employees are our most valuable asset. We have a variety of career fields that help make a difference in the lives of Californians, and we’re looking for talented and enthusiastic individuals to join our team! Learn more about why you should join the Service Center Division. This position is located in Sacramento County. Travel expenses associated with commuting to the employee’s office headquarters location are not reimbursable, other than authorized transit subsidies. NOTE: To be considered for this job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State service and you do not have list eligibility, you must take the exam for this classification. To gain employment list eligibility, please click here to access the exam bulletin. NOTE: Possession of minimum qualifications will be verified prior to an interview and/or appointment. If it is determined an applicant does not meet the minimum qualifications, the applicant's name may be removed from the eligibility list. You will find additional information about the job in the Duty Statement. Special Requirements Statement of Qualifications (SOQ) Instructions: A SOQ is required to apply. The SOQ will be used as a pre-interview screening tool. Applicants who do not follow the SOQ instructions and/or do not answer the prompt as stated below may not be considered. Artificial Intelligence (AI) tools can be useful in the development of written responses; however, it is important to use these tools responsibly and ethically. Where assistive tools may be used, responses within the SOQ should be your own original work. Applicants must write in their own words and avoid plagiarism. Failure to comply may be cause for disqualification. The Statement of Qualifications must be a narrative discussion on how your education, experience, skills and training meet the minimum and desirable qualifications to qualify you for the position. It also serves as documentation of your ability to present information clearly and concisely in writing. Your SOQ must be typed, Arial 12pt font, no more than two pages in length, and the response must address the items listed below. SOQ Question: Describe a situation where you went above and beyond to provide excellent customer service. Explain how you identified and addressed the customer or stakeholder’s needs, ensured their satisfaction, and what the final outcome was. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Experience with reviewing, processing and handling the inputting of data into systems or forms. • Ability to thrive in a high-pressure, fast-paced environment managing multiple tasks efficiently to meet strict deadlines. • Well-developed communication skills both verbal and written. • Experience interpreting; laws, regulations, policy and procedures preferably in public health and health care industry services or programs. • Moderate knowledge and use of Microsoft Office Products (Outlook, Word, Excel).